SwayBeta - Privacy Policy

Privacy Summary

Here are the key points about how we handle your privacy:

Your chats are encrypted and private by default
You control what information you share and with whom
Your data is not used for training AI models by default
You can delete your account and data at any time
We use industry-standard security measures to protect your information
Third-party AI providers delete your message data within 30 days
We collect minimal information necessary to provide our services

Information We Collect

Account Information

When you create an account, we collect:

Email address (for login and account recovery)
Preferred first name
Password (stored in encrypted form)

Communication Data

When you use our discussion features, we collect:

Messages you send through the platform
Metadata about your conversations (message counts, chat durations)
Feedback you provide (thumbs up/down, reports)

Usage Information

We automatically collect information about how you use the platform:

Time spent on different pages
Navigation patterns and feature interactions
Device and browser information
IP address and general location

Optional Information

You may choose to provide:

Phone number (for SMS notifications)
Additional profile information
Survey responses and feedback

How We Use Your Information

Primary Uses

We use your information to:

Provide and maintain the Sway platform
Facilitate discussions between users
Authenticate your account and prevent unauthorized access
Send you important service notifications
Provide customer support
Improve our services and develop new features

Research and Analytics

With your explicit consent, we may use de-identified data for:

Research to improve online discussion quality
Platform performance analysis
Content and feature optimization

Important: Research use is optional and requires your explicit consent. You can revoke this permission at any time in your settings.

What We Don't Do

We do not:

Sell your personal information to third parties
Use your messages to train commercial AI models (unless you explicitly consent)
Share your conversations with others without your permission
Use your data for advertising or marketing to third parties

Data Security & Encryption

Encryption Standards

We protect your data using industry-standard encryption:

In Transit: All data is encrypted using TLS 1.2 or higher
At Rest: Stored data is encrypted using AES-256 encryption
Access Control: Only authorized systems and personnel can access encrypted data

Message Privacy

Your messages are only decrypted (made readable) when:

You access them through the app
You explicitly allow research use of de-identified content
Required by law or for safety purposes

Security Limitations

Important: While we implement strong security measures, no system is perfect. There is always a risk of data breach or unauthorized access. We continuously work to minimize these risks but cannot guarantee absolute security.

Third-Party Services

Service Providers

We work with trusted third-party providers to deliver our services:

Hosting and Infrastructure

We use secure cloud hosting services to store and process your data. These providers meet industry security standards and are bound by strict data protection agreements.

SMS Notifications

If you enable SMS notifications, we use Twilio (a U.S.-based messaging provider) to deliver text messages. Your phone number is shared only with Twilio and is not used for any other purposes.

Data Sharing Limits

We only share your data with third parties when:

Necessary to provide our services (like SMS delivery)
Required by law or legal process
You give explicit consent
Necessary to protect safety or prevent fraud

AI Message Processing

Third-Party AI Services

Your message content is processed using APIs from reputable AI providers:

OpenAI - For AI discussion facilitation
Anthropic - For AI moderation and guidance

AI Provider Data Handling

Important protections with our AI providers:

Data sent may include your preferred first name but no other identifying information
OpenAI and Anthropic delete all data within 30 days
Your messages are not used to train their AI models
Data is transmitted securely and processed only for immediate response generation

Local Processing

Some AI features may be processed locally on our servers without involving third-party AI services. This includes basic content analysis and moderation functions.

Your Control Over Your Data

Access and Portability

You can:

Access all your personal information through your account settings
Export your data in standard formats
Request copies of your information

Data Sharing Controls

You have full control over:

Who can see your profile information
Whether your data is used for research purposes
What notifications you receive
Whether to enable SMS notifications

Account Deletion

You can delete your account at any time through your settings. When you delete your account:

Your profile and account information are permanently removed
Your messages are deleted from active systems
Some data may remain in backups for a limited time for security purposes
De-identified research data (if you previously consented) may be retained

Note: Account deletion cannot be reversed. We recommend exporting any important data before deleting your account.

SMS Notifications

Opt-In Service

SMS notifications are entirely optional. If you choose to enable them:

Your phone number is shared only with Twilio (our SMS provider)
You'll receive notifications about new messages and platform updates
You can disable notifications anytime by texting STOP or updating your settings

Message Frequency

SMS frequency depends on your activity level and notification preferences. You control which types of notifications you receive.

Costs

Standard messaging rates from your mobile carrier may apply. We do not charge for SMS notifications.

Usage Analytics

Anonymized Data Collection

We collect anonymized data about platform usage to improve our services:

Time spent on different features
Navigation patterns and user flows
Feature usage statistics
Performance metrics

Privacy Protection

Analytics data is collected in a way that protects your privacy:

Data is anonymized and cannot be linked back to you
We use random identifiers instead of personal information
Aggregated data is used for analysis, not individual tracking

Purpose

We use analytics data solely to:

Improve platform performance and reliability
Understand which features are most valuable to users
Identify and fix technical issues
Plan future platform development

AI Limitations and Accuracy

AI System Limitations

Our AI systems are generally reliable but have limitations:

May occasionally produce incorrect or inconsistent information
Can misunderstand context or nuance in complex discussions
May not always detect inappropriate content accurately
Should not be relied upon for critical decisions

Recommendations

We recommend that you:

Critically evaluate AI-generated content
Report concerning AI behavior through our feedback system
Don't rely solely on AI guidance for important decisions
Use your own judgment when engaging in discussions

Improvement Process

We continuously work to improve our AI systems based on user feedback and ongoing research, while maintaining strong privacy protections.

Data Retention

Retention Periods

We retain different types of data for different periods:

Account Data: Until you delete your account
Messages: Until you delete them or your account
Usage Analytics: Anonymized data may be retained indefinitely
Backups: May contain data for up to 90 days for security purposes

Legal Requirements

We may retain certain data longer when required by law, regulation, or for legitimate business purposes such as:

Compliance with legal obligations
Fraud prevention and security
Resolving disputes or enforcing agreements

Children's Privacy

Age Requirements

The Sway platform is intended for users 13 years and older. We do not knowingly collect personal information from children under 13.

Parental Rights

If you believe we have collected information from a child under 13, please contact us immediately. Parents have the right to:

Review their child's personal information
Request deletion of their child's information
Refuse further collection of their child's information

Teen Privacy

For users aged 13-17, we recommend parental guidance and supervision when using online discussion platforms.

Changes to This Privacy Policy

Notification of Changes

We may update this Privacy Policy from time to time. When we make material changes, we will:

Post the updated policy on our platform
Send email notifications to registered users
Provide at least 30 days' notice for significant changes
Update the "Last updated" date at the top of this policy

Your Choices

If you disagree with changes to our Privacy Policy, you may:

Adjust your privacy settings
Stop using certain features
Delete your account before the changes take effect

Continued use of the platform after changes take effect indicates acceptance of the updated policy.

Contact Information

Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Disagree Wisely, Inc.
Privacy Officer
7901 4th St N STE 300
St. Petersburg, FL 33702
Email: privacy@swaybeta.ai
Phone: (727) 555-0123

Data Protection Rights

If you have concerns about how we handle your personal information or want to exercise your privacy rights, please contact our Privacy Officer using the information above.

We will respond to privacy inquiries within 30 days of receipt.